i-VAC Certification Ltd

Quality Management System
A quality management system is a management system that focuses on driving and improving product quality and customer satisfaction through identifying and satisfying customer and other requirements. ISO 9001 requires organization to establish quality policy and objectives, determine process requirements, establish operational controls, tracking performance through monitoring and measurement, implement corrective action and conducting management review. In essence, it consists of the following clauses,

Clause 4	Quality management system
Clause 5	Management responsibility
Clause 6	Resource management
Clause 7	Product realization
Clause 8	Measurement, analysis and improvement

Compatibility
Based on the Deming PDCA (Plan-do-check-it) cycle,
ISO 9001 has the same basic structure as other international management system standards such as
ISO 14001 or OHSAS 18001. It offers a common framework for integrating different management systems. Please refer to the Certification page for more details.

Download D924 IMS Framework
(ISO 9001, ISO 14001, OHSAS 18001, ISO 22000, ISO 27001)

ISO 9001 Process Model

Why is it Relevant?
ISO 9001 is a requirement standard which means organizations can be certified to it. It is generic in nature and is applicable to organizations of various sizes and background.

951,486 ISO 9001 certificates have been awarded in 175 economies by end 2007

How to Proceed?
In order to capitalize on the full offer of ISO 9001, organizations shall acquire an accurate understanding of the requirements and the intent of the standard. Perform a gap analysis to determine the status of the organization compared to the certification requirements. From top management to front line staff, all levels of staff shall acquire an appropriate level of understanding of the standard. Top management commitment is a critical success factor. Work on a realistic plan and not the least, ensure a strong staff buy-in.

i-VAC Certification offers a full range of improvement based ISO 9001 training courses and certification services to address your needs,

Download Q100 ISO 9001:2008 Quality Management System Leaflet

Certification
Apart from enhancement in creditability through third party certification, an effective ISO 9001 management system shall deliver the following inherent benefits,

•	Sustainable quality performance and improved customer satisfaction
•	Platform for process and management control and improvement
•	Reduction in waste and cost
•	Improved staff motivation and quality consciousness
•	Facilitate staff induction and training

ISO 9001:2008
The new ISO 9001:2008 introduces no new requirements when compared to ISO 9001:2000. The changes are emphasis and clarifications in nature. In a Joint Communique between ISO and IAF, one year after publication of ISO 9001:2008 all accredited certificates issued (new or re-certification) shall be to ISO 9001:2008. Twenty four months after publication by ISO of ISO 9001:2008, any existing certification issued to ISO 9001:2000 shall not be valid.

Download Q825 Comparison between ISO 9001:2008 and ISO 9001:2000

Training courses

i-VAC Certification training courses are designed to offer different levels of staff the opportunity to acquire the necessary knowledge and skills to develop, implement, maintain and improve an effective management system.

Target	Course	Days
Top management	Top Management Briefing	0.5
Front line staff	Management System: What is my share ?	1
Professionals, Managers	Effective Implementation	3
Internal auditor	Internal auditor training	2
Professionals, Managers	Accurate Understanding	5
Professional auditors	IRCA Approved auditor training	5
Experienced auditors	Advanced auditing skills	2

Apart from stimulating thinking, questions and debate, the courses focus on the acquisition of fundamental principles and accurate understanding of the standard requirements. Ultimately students are loaded with ideas to support the development and continual improvement of a management system.

Based on IRCA requirements, i-VAC has introduced the most advanced Accelerated Learning Techniques to all of its training courses. The benefits of these techniques are obvious and scientifically proven. With multiple input channels and a stimulating environment, students learn through their natural ability. Using participative activities, learning becomes quick, easy and enjoyable.

Niche Training Course
In additional to IRCA Approved ISO 9000:2000 series Lead Auditor Training course (Approval A17258), i-VAC Certification offers a unique 30 hour intensive training course that focus on the Accurate Understanding of the requirement standard, ISO 9001:2000. This course covers the basic concept of the ISO 9000 series and its role in supporting organization’s objective to satisfy customer on a continuous basis. In addition, the course also focus on the accurate understanding of the standards, viz what is required/not required? Experience has demonstrated many organizations over-engineered their documentation system owing to a lack of accurate understanding of the requirements of the respective standards.

The contents of this course is in line with the ISTO (www.isto.ch) Test of Understanding examination Body of Knowledge. Students will find it helpful in their preparation of the examination.

In House Delivery
i-VAC Certification welcomes the opportunity to deliver to in-house training courses based on customer needs. Please let us know your requirements and we will offer a solution.

Public Course Schedule